costs for the different services they provide and whether the rates are per device, user or workloadĪnother critical consideration: Find out where the MSP’s data center is located.Questions SMBs should ask service providersīefore engaging with an MSP, small business leaders should develop a list of questions for potential candidates.
Outsourcing IT services can potentially create cost efficiencies and remove the need for capital expenditures such as servers and other hardware. The cost of on-premises IT infrastructure is growing as well, along with maintenance costs.
SMBs might think they cannot afford to hire the services of an MSP, but Hurley stresses that “at some point, they may not be able to afford not to work with an MSP.” Technology has become more complex, especially with the adoption of multiple clouds. “Technology can only get you so far, and protect you and your company so much,” he says. SMBs must also offer ongoing education for employees on constantly changing cybersecurity risks. However, Hurley says that MSPs should not be considered a complete panacea. MSPs can help SMBs fill skills gaps and address security threats. Not only are threats evolving, but the solutions to combat them are also developing very fast, making it difficult to keep up.” There is a shortage of qualified security professionals, and this is a global problem, Hurley says. “The skills gaps are wide and new threats are emerging every day. He adds that the pandemic has caused businesses of all sizes to adjust rapidly to protect employees working from home. “SMB IT spending is estimated by analyst firm Gartner to be $1.2 trillion, and growing at a 4.6% compounded annual growth rate,’’ says Pat Hurley, Vice President and General Manager of Sales Americas, at Acronis. Many small and midsize businesses (SMBs) are turning to managed service providers (MSPs) to help fill security skillset gaps, as well as help with general IT needs.
All of these are critical for a strong defense to meet today’s cybersecurity challenges, and yet they’re also challenging on top of handling day-to-day tasks. Businesses with lean IT teams may find it difficult to juggle business continuity, disaster recovery and backup strategies.
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